Title VI - MetroLink

Title VI
Complaint Form

Title VI

Title VI Overview

Title VI of the Civil Rights Act of 1964 states the following:

“No person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”

MetroLink Tulsa operates public transportation services and employs individuals without regard to race, color, or national origin. MetroLink Tulsa is committed to complying with the requirements of Title VI in all federally funded programs.

Submitting a Title VI Complaint

Any individual who feels they have experienced unlawful discrimination under Title VI can submit a complaint at no charge.

Title VI Complaint Policy and Procedures

All complaints can be submitted in the following ways:

over the phone: (918)-582-2100
contact page
mail: 510 S. Rockford Avenue, Tulsa, OK 74120
website complaint form (or fill out from Complaint form tab above.)
in person at either addresses shown below:
- Denver Avenue Station
  319 S. Denver Ave.
  Tulsa, OK 74120
- Memorial Midtown Station
  7952 E. 33rd St.
  Tulsa, OK 74120

Title VI Complaint Guidelines

In order for MetroLink Tulsa to investigate a complaint filed, the following guidelines must be met:

The issue must be one of discrimination, and specific criteria must be met to in order for MetroLink Tulsa to investigate the charge of harassment, discrimination and/or retaliation.
It is necessary to show that persons of a different group (race, color, national origin etc.) have been treated in a different manner or in the refusal or restriction of a facility or service.
The complaint must be filed within 180 calendar days from the date of the alleged discriminatory act.

Limited English Proficiency (LEP) Policy

This Limited English Proficiency Plan has been prepared to address MetroLink Tulsa’s responsibilities as a recipient of federal financial assistance as they relate to the needs of individuals with Limited English Proficiency language skills. The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et se, and its implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color or national origin. Executive Order 13166, titled Improving Access to Services for Persons with Limited English Proficiency, indicates that differing treatment based upon a person’s inability to speak, read, write or understand English is a type of national origin discrimination. It directs each federal agency to publish guidance for its respective recipients clarifying their obligation to ensure that such discrimination does not take place. This order applies to all state and local agencies which receive federal funds, including the Metropolitan Tulsa Transit Authority (MTTA) which receives federal assistance through the U.S. Department of Transportation (U.S. DOT).

For a copy of Metrolink Tulsa’s complete Limited English Proficiency Plan please call 918-582-2100.

Complaint Form

Completing the Title VI Complaint Form

The following information is provided in an effort to assist you in the completion of the discrimination complaint form.

Please answer all sections of the applicable complaint form. In completing the form, please provide clear and concise information when describing the alleged discriminatory practice(s) and/or act(s). Incomplete forms will be returned without further processing.
For additional information or assistance in filing your complaint, contact Tulsa Transit’s Customer Service Center at 918-982-6882 (TDD: 711).
If mailing in a complaint form please mail it to
- MetroLink Tulsa Attn: Civil Rights Officer 5
- 510 S. Rockford Avenue,
- Tulsa, OK 74120.
Or Submit via a request on our customer service page.

To file an online complaint please Fill out the form below.

Discrimination Complaint Form

Step 1 of 2

Please provide the following information necessary in order to process your complaint. Assistance is available upon request. Upon completion this form will be emailed to info@tulsatransit.org, TULSA TRANSIT, Civil Rights Officer, 510. S Rockford Avenue, Tulsa, OK 74120

Complainant's Name(Required)

Address(Required)

Street Address City State ZIP Code

Telephone No. (Home)(Required)

Telephone No. (Work)

Person filling out form (if other than complainant)

Address

Street Address City State ZIP Code

Date of the incident(Required)

Form(Required)

ADA Rights

Title VI Rights

Rights Violated(Required)

Race

Color

National Origin

Describe how your rights were violated. What happened and who was responsible?(Required)

What Tulsa Transit employee(s) was involved in the incident? i.e. Driver, Call Center, Security Officer

Where did the incident take place? Please provide location, bus number, driver's name, time, etc.(Required)

Request more information

If you would like additional information on MetroLink Tulsa’s non-discrimination obligations please call 918-982 –6882, (TDD: 711) or utilize our customer service page.